Terms & Conditions / Privacy Policy

Terms & Conditions

Shipping Costs

Our store will automatically calculate shipping, based on the address information provided, for shipping in New Zealand only. If you wish to ship to another country, please contact us via email ()

Our site now provides a full automated lookup of your address, so that you can easily obtain the correct addressing including the postal code. The postal code determines if you are on a “Rural delivery” address.  CourierPost charges more for rural deliveries.  Should it transpire that you’ve made an entry error, we will contact you requesting for additional payment before we can ship to you. We appreciate your understanding for this.

Speed of Delivery

Your coffee order will be shipped via Courierpost, and if your order is in before 10am, it will usually be delivered within one or two working days depending on your address.

Shipping Policy

If you provide us with an incorrect or incomplete address, and the coffee is undelivered, lost, or comes back to us, we will send it again, but will have to charge you for this.

Refund Policy

If you are not satisfied with your product or if it is damaged when you receive it, you may return the product at your cost. Once we receive the product, we will determine if your grievance is substantiated:  if so, we will either refund your money in its entirety or replace the product at our cost;  if not, no refund will be given.

Law

Kawatiri Coffee operates and is governed under New Zealand law.

Acceptance of these Terms & Conditions

Your acceptance of the trade terms and conditions is voluntarily and is obtained from you by you clicking the acceptance tick-box. Unless you tick this box the payment cannot proceed.

Privacy policy

Personal information

Kawatiri Coffee only uses your contact information for the purpose you provided it to us. For example, if you provided your contact details for a purchase, then it will not be used for the mailing list. In addition, by default, communication opt‑in settings are set to “off”. Thus, you have to explicitly tell us if you want to be on our mailing list, and of course you can email us to opt‑out again. Of course, Kawatiri Coffee does not on-sell, or in any other way distribute any of your contact details you may have provided to us, to others.

Credit card information

Kawatiri Coffee does not record or hold in any way, shape, or form, any of your credit card details. In order not to have to store any of your credit card details, we use Stripe and PayPal, and rely on their security systems for the protection of your card information. Stripe and PayPal are used to facilitate you setting up recurring coffee purchases.

In addition, we provide the Bambora payment service for one-off card transactions, and we provide POLi-pay for direct bank-account to bank-account transactions for site visitors from New Zealand. Neither Bambora, nor POLi-pay store any of your card or account details.

Your data stored on our site

Your address information is stored in our WooCommerce store for your convenience and to ensure we can look-up address details for shipping, and is accessible and maintainable by you through the MyAccount area (login).

We use WordPress, WooCommerce, and a series of security plugins, and rely on their software’s security measures to encrypt your private data such as email-, physical-address information, logins, and related details.

Security

Kawatiri Coffee relies on the security as provided by our web hosting provider HostPapa. HostPapa takes care of our server’s internet security in the broadest sense. In addition, we use a range of WordPress security components such as iThemes Security, Akismet Anti-Spam, and WP 2FA (Two-factor) authentication.

Cookies

A cookie is a small data file issued by the webservices which your browser writes to your hard drive when you visit the site. The only personal information a cookie can contain is information you supplied though the dialogue you initiated.

Cookies are used by the webserver-software to track the “state” of your dialogue with the webserver. Cookies are used for example for login sessions, the shopping cart, etc.

Our site is built on WordPress, WP plug-in providers, Google Analytics, and MailChimp.

Google Analytics helps us with marketing (essential to stay in business) and helps us figure out which content is most / least used, to help us improve the content. Google Analytics is a two-edged sword, as it also helps Google to track and target your interests.

To counter third party cookie tracking as best as we can, we use the WordPress Cookie Notice plug-in which gives you the option to refuse 3rd party cookies. In addition, we have selected WP plug-ins specifically for their compliance with GDPR (right to forget). For example, the GDPR requirement has steered us to using the SEOpress component which is claimed to be GDPR ready.  This is our best attempt to comply with the EU GDPR cookie law and CCPA regulations.

If you wish to curtail third party cooky tracking, an additional step is to use the Firefox browser, as this browser by default blocks third party cookies. If you wish to go extreme, you can minimize or stop tracking, by using an Anonymizer proxy service or Virtual Private Network provider. As always, “free” proxy services will have the risk that your browsing leaks to 3rd parties via the proxy-server’s backdoor.

Finally, if you don’t want to be tracked, unfortunately the best option for you is not to use this site.

IP addresses

Kawatiri Coffee uses Google analytics which uses your IP address to gather broad (aggregated) geographical and statistical usage and survey information. No personally Identifiable Information is gathered during this process, nor is your IP address divulged in any way to any other external party, ever.

External Linking

The Kawatiri Coffee site provides links (url’s) to other sites. We are not responsible for the privacy practices or the content of these websites.

Your acceptance of this Privacy Policy

By visiting this site or receiving services, you agree to our Privacy Policy. If you do not agree to this policy, then unfortunately, please do not use our site or services.

Update

This page may be updated at any time without notification. This latest update has been made on 14 August 2021.

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